Description

The Camp Operations Coordinator will need to be both flexible and organized. This position requires strong customer service and communication skills when answering the camp phone and responding to the camp email. They should have a proficiency in computer software, like the Google suite and UltraCamp, or have the ability to quickly master these programs. This position must have a valid US driver's license and active car insurance as a portion of their role will involve trips to replenish camp resources. The Coordinator will also step in to provide support around camp as needed, including Day Camp check-in day every Monday morning starting at 7:45am. Prior experience in summer camp operations is important for success in this role.

Key Responsibilities

Essential Job Duties

Manage the camp email throughout the day
Answer the camp phone and return phone messages
Update staff of daily attendance changes acquired through parent/guardian communications
Use the camp registration software, UltraCamp, for a variety of tasks including running reports and printing rosters to distribute to the appropriate Unit Leaders
Continuously update the Emergency Roster Binder throughout the summer
Provide extra support to Day Camp, especially on Monday mornings and Friday afternoons
Participate in the check-in and check-out process of each camp session, including early departure sign-outs
Safely operate a Hidden Villa vehicle for supply runs to a variety of stores within a 20 mile radius of Hidden Villa
Securely and responsibly use a company credit card to make purchases, obtaining a receipt every time
Be willing to step into any camp scenario to provide camper supervision
Work closely with the Director, Program Coordinator and Camper/Counselor Coordinator to create an environment of open communication, trust, and teamwork
Ability to communicate and work with groups of all ages and skills levels. Provide necessary instruction and communication of safety procedures to staff and campers.
Ability to observe camper and staff behavior, assess its appropriateness, enforce safety regulations and emergency procedures, and apply appropriate behavior-management techniques.
Participate in the rotation of leadership staff who fill in for the Health Care Manager when they are on break.
Participate in Director on Duty shifts
Live on site for the duration of the summer contract.

Key Responsibilities

Be the go to person for questions, solutions and concerns held by camper parents/guardians who have reached out through the camp email or camp phone
Have a strong knowledge of UltraCamp and how to run various reports
Safely operate a Hidden Villa vehicle for supply runs
Be a positive force in Summer Camp’s Leadership Team, embodying kindness, openness, initiative, communication, and strong organizational skills
Use sound judgment to discern when support from the camp director is needed in answering questions from parents and other Hidden Villa departments
Submit a written report at the conclusion of the summer evaluating the current season and making suggestions for the following season.
These are not the only duties to be performed. Some duties may be reassigned and others assigned as required.

Candidate Qualifications

Candidate Qualifications

Previous camp experience is required
Strong administrative abilities and computer literacy
Impeccable customer service and communication skills
Ability to work autonomously while maintaining a level of organization that allows for multitasking
High quality professionalism, communication and collaboration skills that demonstrate maturity and respect within our camp community
Ability to work well in a team environment with little supervision
Desire and ability to work with youth in an outdoor setting
Current First Aid and CPR certifications preferred
Lifeguard certification and ropes course facilitation experience is a plus
Valid Driver’s License and clean driving record (no major infractions) required
At least 21 years of age
Flexibility and patience
Ability to use given time off to take care of personal needs

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in an outdoor setting. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. Camp can be a high energy environment where noise and stimulus can reach overwhelming levels. While performing duties of this job, the employee is required to regularly stand; walk miles at a time on uneven terrain. The employee must occasionally lift and/or move up to 25 pounds.

Good to Know

Mandated Reporting and Training
Our summer camp staff members are mandated reporters and are required to complete a mandated reporter training. It is possible that a camper will share information or experiences from their homelife that requires Hidden Villa to file a report with Child Welfare Services. This can be upsetting to some individuals and is our legal and ethical duty to report cases of suspected child abuse.

Summer camp staff training is designed to equip our staff with the skills and tools they need to be effective leaders within our camp. At times staff training will focus on complicated topics such as mental health crises, child abuse, sexual harassment in the workplace, and neurodivergent behavior. While staff can take space when needed, participation in all training sessions is required.

About the Position

About the Position
Position Title: Camp Operations Coordinator

Reports to: Camp Director

Exempt/ Non-Exempt: Exempt

Benefits: $900/per week. Living space & meals provided

Duration: May 19th - August 2nd, 2025

How to Apply

Fill out this form to apply!

Hidden Villa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and campers.

Summer Camp Operations Coordinator